Risk, Fraud & Compliance

Fraud Analyst

A Fraud Analyst investigates suspicious transactions, accounts, or behaviours to identify and prevent fraudulent activity. In financial services, this involves reviewing flagged alerts from automated detection systems, conducting case investigations, gathering evidence, making accept/decline decisions, and reporting confirmed fraud in line with regulatory obligations. Analysts must balance fraud prevention with customer experience — incorrectly flagging legitimate transactions has real costs for both businesses and customers. Modern fraud analysis increasingly involves data-led detection. Analysts are expected to understand how fraud detection models work, identify patterns in transaction data, and contribute to the tuning of rules and thresholds. Specialist areas within fraud include account takeover, authorised push payment (APP) fraud, identity fraud, first-party fraud, and insider threat. Communication and investigation skills are as important as technical ones — fraud analysts frequently liaise with law enforcement, other banks, and regulatory bodies.