Trust & Safety
Roles focused on keeping online platforms and digital products safe, fair, and compliant with policy.
Roles in this skill area
A Trust & Safety professional works to protect users and platforms from harmful content, abuse, fraud, and policy violations. The role in...
Estimated salary: £25,000–£45,000 (analyst/specialist level, UK). Policy and senior operations roles £45,000–£75,000+.
View role →An AI Quality / Testing Analyst designs and executes the evaluation processes that ensure AI systems — particularly those using large lan...
Estimated salary: £32,000–£52,000 (entry to mid-level, UK). Senior AI QA Engineers £52,000–£75,000. AI Safety Evaluators and Heads of AI Quality £75,000–£110,000+. AI lab and safety-focused roles at the highest end. The market is not yet standardised and strong practitioners command significant premiums.
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Risk, Fraud & Compliance
Trust & Safety
A Trust & Safety professional works to protect users and platforms from harmful content, abuse, fraud, and policy violations. The role involves reviewing escalated content, developing and enforcing platform policies, investigating bad actors, and working with product and engineering teams to build safer systems. Analysts must apply consistent judgement to ambiguous situations — often involving graphic, sensitive, or legally complex material — while balancing user experience with harm prevention. Trust & Safety teams operate at scale, using a combination of human review, automated detection, and machine learning classifiers. Depending on the organisation, the role may specialise in areas such as child safety, misinformation, violent extremism, account integrity, or financial fraud. It requires strong analytical skills, emotional resilience, and a thorough understanding of platform policies and relevant law.
Qualifications (summary)
No single required qualification. Employers value degrees in law, criminology, social science, psychology, or computer science. Relevant experience in policy, moderation, legal, or online safety roles is highly valued. Familiarity with the Online Safety Act and DSA is increasingly useful. SQL and basic data skills are an advantage. TSPA membership and training programmes are available for professionals in the field.
Salary (if available)
£25,000–£45,000 (analyst/specialist level, UK). Policy and senior operations roles £45,000–£75,000+.
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