Payments Operations Analyst

A Payments Operations Analyst monitors, supports, and improves the processes that enable an organisation to send and receive payments accurately, on time, and in compliance with regulatory requirements. Day-to-day work involves investigating payment failures and exceptions, reconciling transaction data between internal systems and bank statements or payment scheme records, monitoring payment processing metrics such as success rates and settlement timings, supporting incident management when payment systems fail, and working with product and engineering teams to improve payment flows. The role combines operational problem-solving with data analysis and sits at the boundary between finance, technology, and customer experience.